Responsible Gaming

1. Our Commitment to Safer Gambling

1.ML, a Simon Wilby brand, is built on the belief that betting should always be entertainment — never a way to make money, escape problems, or chase losses. We are committed to protecting every player and to keeping wagering fun, controlled, and within your means.

Responsible gaming is not an afterthought at 1.ML; it is engineered into the platform. From the moment you register, you have access to tools, information, and dedicated support designed to help you stay in control of when, how much, and how often you play.

2. Strictly 18+ — Protecting Minors

You must be at least 18 years of age, or the legal gambling age in your jurisdiction if higher, to open an account or place a wager. Underage gambling is illegal and strictly prohibited.

• We perform identity and age verification (KYC) checks on every account.
• We encourage parents and guardians to use filtering software such as GamBlock, Net Nanny, or Qustodio on shared devices.
• Never allow anyone under 18 to access your account, view your credentials, or place wagers on your behalf.
• Accounts suspected of underage use are immediately suspended pending verification.

3. Tools That Keep You in Control

We give you practical, easy-to-use controls so you can set boundaries before you play — and adjust them whenever you need to. Limit decreases take effect immediately; increases include a cooling-off delay to protect you from impulsive changes.

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit.
• Wager and loss limits — control how much you can stake or lose over a period.
• Session reminders — receive alerts showing how long you have been playing.
• Time-outs — take a short break of 24 hours up to 6 weeks at any time.
• Reality checks — periodic pop-ups summarizing your wins, losses, and time spent.

4. Self-Exclusion

If you need a longer break, self-exclusion lets you close access to your account for a fixed period — typically from 6 months up to 5 years, or permanently. During self-exclusion we will not knowingly accept your wagers or send you marketing, and we make reasonable efforts to prevent the opening of new accounts.

We also support national self-exclusion schemes such as GAMSTOP (UK). We encourage you to register with the relevant scheme in your jurisdiction for protection across all participating operators.

5. Recognizing the Warning Signs

Gambling may be becoming a problem if you recognize any of the following in yourself or someone you know. Honest self-assessment is the first step toward staying in control.

• Betting more than you can comfortably afford to lose.
• Chasing losses or increasing stakes to recover money.
• Borrowing money, selling possessions, or neglecting bills to gamble.
• Gambling to escape stress, anxiety, boredom, or low mood.
• Lying to family or friends about the extent of your gambling.
• Feeling restless or irritable when trying to cut down or stop.

6. Where to Get Help — 24/7 Support

If gambling has stopped being fun, free and confidential help is available around the clock. You are not alone, and reaching out is a sign of strength.

• GamCare (UK) — 0808 8020 133, available 24/7.
• National Problem Gambling Helpline (US) — call or text 1-800-GAMBLER.
• Gamblers Anonymous — local support groups and online meetings worldwide.
• BeGambleAware — confidential advice and tools at begambleaware.org.
• Gambling Therapy — free multilingual online support at gamblingtherapy.org.

7. Our Responsibilities as an Operator

• Train our staff to identify and respond to signs of harmful play.
• Never target vulnerable or self-excluded individuals with marketing.
• Present odds, terms, and promotions clearly and without misleading claims.
• Intervene with players who display markers of harm and signpost support.
• Continuously review and improve our player-protection measures.

8. Manage Your Limits or Get Support

You can set or adjust your limits, request a time-out, or begin self-exclusion at any time from your account settings. If you would like to talk to our dedicated player-protection team, contact us using the details below — every conversation is confidential and handled with care.